Invalid CD Key - Guild Wars Forums

jolt64 · Oct 29, 2007, 02:11 AM // 02:11

Ok, I just bought Guild Wars: Nightfall and Eye of the North today, when I try to input my auth key for nightfall it says in use, but how could it be in use if I have never used it and it is fresh out of the box? It was fully sealed and everything, had to tear along the lines etc... I sent a support ticket to NC Soft and am waiting to hear back from them.

Anyone else ever have this happen? Ill be sadly disappointed if I spent $90 on a game I cant play

Darkobra · Oct 29, 2007, 02:24 AM // 02:24

Quite a few people have had it happen. As long as your case is legit, it will definitely be solved.

jolt64 · Oct 29, 2007, 02:54 AM // 02:54

Ok, that brings a sigh of relief. It is defiantly legit. Thank you.

Darkobra · Oct 29, 2007, 03:16 AM // 03:16

Oh, one thing they will ask you to do. They'll ask you to mail/fax a copy of your CD key itself. That way it's 100% proof it's in your possession and legit. But yeah, there's been over thousands of people in your situation before. You won't be accused or threatened with bans. They'll want to help you. But it is a pain in the arse to go through the procedures for security reasons. It might take a bit of time, but you will have your game.

jolt64 · Oct 29, 2007, 03:25 AM // 03:25

ugh, that sucks i was really hoping to play it soon, well good thing I can fax so it will go that much sooner.

dargon · Oct 29, 2007, 03:34 AM // 03:34

One thing they will ask is if your copy of the game is new, or you did you get is second hand / previously owned. If the later, you are up the creek and will have to take it up with the store you purchased it from, ANet does not allow for the transfer of keys between people and keys are single use items.

jolt64 · Oct 29, 2007, 04:14 AM // 04:14

Thats ok, I did not buy it used or preowned. I bought it from EBGames witch does not sell used or preowned computer games, i don't think any game store does anymore. How do you suggest I prove to them it is infact a new copy of the game? I don't think I have the receipt anymore it may have gotten thrown away along with the bag.

Darkobra · Oct 29, 2007, 04:16 AM // 04:16

Right... I throw away receipts too, but I think that's also one of the things they ask for. It would have helped you get the game faster, but I can't honestly say they'll outright deny you access as long as you have the key itself.

wilderness · Oct 29, 2007, 04:20 AM // 04:20

If the key isn't already active and you can show the key card via fax, I can't see there being a problem.

It sometimes takes a few days to a week with support, however, so don't sit twiddling your thumbs.

Wrath Of Dragons · Oct 29, 2007, 04:20 AM // 04:20

Quote:

Originally Posted by jolt64

Thats ok, I did not buy it used or preowned. I bought it from EBGames witch does not sell used or preowned computer games, i don't think any game store does anymore. How do you suggest I prove to them it is infact a new copy of the game? I don't think I have the receipt anymore it may have gotten thrown away along with the bag.

I dont know how EB games does it, but some stores can look up recent transactions (last 30 or 14 days) by credit card number, or just by day/product sold.

hurdlebeast · Oct 29, 2007, 04:23 AM // 04:23

keygens and such have made this problem much worse than what is should be. seriously, though, i don't understand why someone doesn't just go out and buy the game instead of trying to cheat the system. the games are free online, for crying out loud!

but yeah i had that happen to me with a diablo II key, i couldn't get online at all until blizzard got it worked out.

jolt64 · Oct 29, 2007, 04:35 AM // 04:35

Yea, seriously. If for some reason this doesn't work out and I am never able to play Guild Wars then I cannot return it, because they don't accept returns, only trade in... and you cannot trade in computer games (because of CD Keys). I'll be out $90. Wish me luck though, lol.

holababe · Oct 29, 2007, 04:57 AM // 04:57

Quote:

Originally Posted by jolt64

Thats ok, I did not buy it used or preowned. I bought it from EBGames witch does not sell used or preowned computer games, i don't think any game store does anymore. How do you suggest I prove to them it is infact a new copy of the game? I don't think I have the receipt anymore it may have gotten thrown away along with the bag.

They do in Australia :P
The one I go to has a table of second hand games.

When I needed to verify, I had to email, then fax, then photcopy and mail etc.

It's slow but effective.

Scramdor726 · Nov 06, 2007, 08:01 PM // 20:01

i have had that happen with a few games. i just went back to the store and told them what happened. i have never had a problem getting a new one.

Oct 29, 2007, 02:11 AM // 02:11	#1
jolt64 Pre-Searing Cadet Join Date: Oct 2007	Invalid CD Key Ok, I just bought Guild Wars: Nightfall and Eye of the North today, when I try to input my auth key for nightfall it says in use, but how could it be in use if I have never used it and it is fresh out of the box? It was fully sealed and everything, had to tear along the lines etc... I sent a support ticket to NC Soft and am waiting to hear back from them. Anyone else ever have this happen? Ill be sadly disappointed if I spent $90 on a game I cant play

Oct 29, 2007, 02:54 AM // 02:54	#3
jolt64 Pre-Searing Cadet Join Date: Oct 2007	Ok, that brings a sigh of relief. It is defiantly legit. Thank you. Last edited by jolt64; Oct 29, 2007 at 03:24 AM // 03:24..

Oct 29, 2007, 02:24 AM // 02:24	#2
Darkobra Forge Runner Join Date: Aug 2006 Location: Scotland Guild: Type like an idiot, I'll treat you like an idiot Profession: E/Me	Quite a few people have had it happen. As long as your case is legit, it will definitely be solved.

Oct 29, 2007, 03:16 AM // 03:16	#4
Darkobra Forge Runner Join Date: Aug 2006 Location: Scotland Guild: Type like an idiot, I'll treat you like an idiot Profession: E/Me	Oh, one thing they will ask you to do. They'll ask you to mail/fax a copy of your CD key itself. That way it's 100% proof it's in your possession and legit. But yeah, there's been over thousands of people in your situation before. You won't be accused or threatened with bans. They'll want to help you. But it is a pain in the arse to go through the procedures for security reasons. It might take a bit of time, but you will have your game.

Oct 29, 2007, 03:25 AM // 03:25	#5
jolt64 Pre-Searing Cadet Join Date: Oct 2007	ugh, that sucks i was really hoping to play it soon, well good thing I can fax so it will go that much sooner.

Oct 29, 2007, 03:34 AM // 03:34	#6
dargon Furnace Stoker Join Date: May 2005 Guild: The Seraphim Knights [TSK] Profession: R/	One thing they will ask is if your copy of the game is new, or you did you get is second hand / previously owned. If the later, you are up the creek and will have to take it up with the store you purchased it from, ANet does not allow for the transfer of keys between people and keys are single use items.

Oct 29, 2007, 04:14 AM // 04:14	#7
jolt64 Pre-Searing Cadet Join Date: Oct 2007	Thats ok, I did not buy it used or preowned. I bought it from EBGames witch does not sell used or preowned computer games, i don't think any game store does anymore. How do you suggest I prove to them it is infact a new copy of the game? I don't think I have the receipt anymore it may have gotten thrown away along with the bag.

Oct 29, 2007, 04:16 AM // 04:16	#8
Darkobra Forge Runner Join Date: Aug 2006 Location: Scotland Guild: Type like an idiot, I'll treat you like an idiot Profession: E/Me	Right... I throw away receipts too, but I think that's also one of the things they ask for. It would have helped you get the game faster, but I can't honestly say they'll outright deny you access as long as you have the key itself.

Oct 29, 2007, 04:20 AM // 04:20	#9
wilderness tinyurl.com/6hqar7a Join Date: Mar 2006 Guild: We Couldn't Figure Out A Name [LMAO] Profession: W/N	If the key isn't already active and you can show the key card via fax, I can't see there being a problem. It sometimes takes a few days to a week with support, however, so don't sit twiddling your thumbs.

Oct 29, 2007, 04:23 AM // 04:23	#11
hurdlebeast Krytan Explorer Join Date: Jan 2007 Guild: W/Mo-Smashing Beast; Mo-Monk Beast Profession: E/Me	keygens and such have made this problem much worse than what is should be. seriously, though, i don't understand why someone doesn't just go out and buy the game instead of trying to cheat the system. the games are free online, for crying out loud! but yeah i had that happen to me with a diablo II key, i couldn't get online at all until blizzard got it worked out.

Oct 29, 2007, 04:35 AM // 04:35	#12
jolt64 Pre-Searing Cadet Join Date: Oct 2007	Yea, seriously. If for some reason this doesn't work out and I am never able to play Guild Wars then I cannot return it, because they don't accept returns, only trade in... and you cannot trade in computer games (because of CD Keys). I'll be out $90. Wish me luck though, lol.

Nov 06, 2007, 08:01 PM // 20:01	#14
Scramdor726 Ascalonian Squire Join Date: Jul 2007	i have had that happen with a few games. i just went back to the store and told them what happened. i have never had a problem getting a new one.